Bob Caswell - Latest Comments in No Worries, Netflix, You’re Doing Great

Re: No Worries, Netflix, You’re Doing Great

Cheap_Hotels — Fri, 22 May 2009 02:43:27 -0000

nice post.. thanks for your support NETFLIX.. good job...!!!

Re: No Worries, Netflix, You’re Doing Great

backgroundcheck — Tue, 03 Mar 2009 13:11:04 -0000

Netflix has done an amazing job innovating in this space and continues to do. They have earned the right to have us cut them some slack.

Re: No Worries, Netflix, You’re Doing Great

free fta satellite keys — Thu, 04 Dec 2008 13:22:55 -0000

Has read with the pleasure, very interesting post, write still, good luck to you!

Re: No Worries, Netflix, You’re Doing Great

Mitchel — Tue, 02 Dec 2008 14:27:50 -0000

Netflix may be one of the best customer support orientated corporations out there. The greatest thing it has done for its customers is to NOT outsource its call centers out of the country. It’s so nice to not only talk to an American - English speaking service rep, but I love being able to support a company that is creating jobs IN America. KUDOS to Netflix.
More KUDOS for working out NETFLIX streaming on the XBOX 360 -- I didn't even realize there was a shipping issue until I read this article because I was watching 14 hours of streaming NETFLIX content on my XBOX. Clay pigeons was great, tripping the riff was fun, and it was great to watch Monty’s Meaning of Life again. None of these were in my queue but this instant streaming stuff is too cool to resist and I've actually started looking through all the instant content.
Under Promise -- Over Deliver
That would make a great slogan for NETFLIX
If you want to complain about NETFLIX first try to grasp the reality of the logistics and third parties involved. Then give them props for being one of the very few that do not outsource all of their jobs to other countries, and finally, try telling Blockbuster that you REALLY DID return those last two movies and see how they treat you – when I told NETFLIX I had mailed the 2 DVDs back they simply marked them as reported missing and sent me my next 2 in the queue – no questions – no charge!

Re: No Worries, Netflix, You’re Doing Great

Nancy| Cheap Nintendo DS Games — Thu, 27 Nov 2008 00:13:06 -0000

I have never tried the netflix service. But I have tried Blockbuster's version of this and it was incredibly disappointing. Firstly, my movies and games almost always came later than they said it would. Secondly, they jacked up my monthly rates which is why I am no longer with them. Thirdly, anytime I called their customer service line I always got a rude and unhelpful response. Blockbuster really pulled me off this mailing movies thing. But, after the reviews I've been hearing about netflix, I may just be giving them a shot. The convenience of getting movies mailed to me might just be too good to pass up.

Re: No Worries, Netflix, You’re Doing Great

bobcaswell — Fri, 15 Aug 2008 11:31:09 -0000

Daniel, my thoughts exactly. If it's a few days, no biggie, but I agree
that once we start using the word "week" instead of "day" to describe
this problem, that might be different... Hopefully we won't get to that
point.

Re: No Worries, Netflix, You’re Doing Great

Daniel — Fri, 15 Aug 2008 11:22:38 -0000

I have similar feelings, and I'm typically a curmudgeon when it comes to a company dropping the ball. Granted, I may change my tune if a week or so goes by and I have yet to get a new shipment, but for now, I agree with you that Netflix has exceeded my expectations pretty consistently - long enough that this sort of thing can happen and it doesn't really bother me.

Re: No Worries, Netflix, You’re Doing Great

Ted — Fri, 15 Aug 2008 09:26:42 -0000

I've been a Netflix member for two years. The few minor problems I encountered were immediately taken care of and the great service far outweighs this episode. I am absolutely sure Netflix is working their collective butts off to rectify the problem, after all, it is in their best interestes.

Ted from Niagara Falls, NY

Re: No Worries, Netflix, You’re Doing Great

Rachel — Fri, 15 Aug 2008 00:24:39 -0000

I love Netflix...they even have great service in Alaska. I don't care that my movies didn't arrive on time...what kind of people get upset over something like that?

Re: No Worries, Netflix, You’re Doing Great

bobcaswell — Fri, 15 Aug 2008 00:20:40 -0000

Haha, loved that Roman Holiday was next in your queue...

Re: No Worries, Netflix, You’re Doing Great

Amber — Fri, 15 Aug 2008 00:19:13 -0000

I'm with you! I totally don't care. So I had to go for a walk tonight instead of watching <checks queue> Roman Holiday.