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http://bobcaswell.com/2008/08/15/canceling-credit-cards-why-not-online/ -
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nicer than mine. Even when I was able to get straight to a person, it
was rarely the right person (the "retention" department has to help,
apparently). Anyway, about the AMEX Platinum card... haven't tried it,
but I do have an AMEX Hilton card, which has no annual fee. I run my
whole life through the thing and get a few free nights a year at
whatever Hilton I want. For no annual fee I can't complain.
http://comparecc.com/Capital-One-Card.php